I truly believe GREAT customer service these days is a dying breed. It is also more common to hear about bad service 10 times more than we hear about good service. We are in a world filled with drama and bad talk….its sickening and because of that; I try to always give positive feedback when credit is due.
That being said, Michael, you already heard my heart about my experience with you. Easy…amazing and smooth!
I also wanted to share my experience with and about Jim and Gerri. This was my first experience receiving these PODS and opening our float spa. There have been so many “unknowns” my wife and I have had to wade through that leaves a sea of anxiety and stress until we experience it once. I have to tell you, not knowing what to expect with PODS arriving, from first contact to delivery was nothing short of amazing!!! That experience alone will carry me to our next opening and one I will have the utmost confidence about. Thank yall so much for being amazing from Ordering to Delivery! FYI….from the time Gerri arrived till the time she left, we had 2 PODS disassembled, unloaded and put into place in about 1 1/2 hrs. I’m not sure what the norm is, but that isn’t what I was anticipating. We were so grateful. Then, to top it off……Gerri’s attention to detail, concern, helpfulness and demeanour was amazing!!
Michael, Jim and Gerri……THANK YOU THANK YOU THANK YOU from the bottom of our hearts. We look forward to meeting Craig next!
Be Blessed and Stay Healthy and Safe!!!!